Go through this Frequently
Asked Questions before sending a request for support with the form below
Access & Login
I cannot sign in to the portal.
If you have not created an account, you need to register first.
Create a New Account
If you have already registered but cannot sign in, try resetting your password.
After resetting your password, check both your inbox and junk/spam folder for the email. If you still do not receive it, contact support.
I have an account but have forgotten my password.
Use the password reset feature to create a new password.
Check your inbox and junk/spam folder for the reset email. If you do not receive it, contact support.
Do I need to create a new account if I have previously taken a career programme on another PAU platform?
Yes. If you have not registered on the new Campudia portal, you need to create a new account, even if you previously accessed PAU career development programmes on the old platform.
Taking a Career Development Programme
I have signed in but don't know what to do next.
Select the programme you want to take and click Enrol.
Once you have enrolled, click Start Learning to begin the programme.
I am taking a programme but cannot move to the next lesson.
You need to click Mark as Complete as you finish each lesson before you can progress.
Where a lesson includes an assessment, complete the assessment first, then mark the lesson as complete.
I cannot see the videos or programme content.
This is likely to be a network or connectivity issue. Try refreshing the page, changing your internet connection, using another device or browser, or trying again later.
If the problem persists, contact support.
Certificates
The name on my certificate is partially displayed or incorrect.
Please contact support and provide details of the issue so it can be corrected.
I cannot view certificates from programmes I previously completed.
Certificate records from previous programmes are still being migrated to the new platform. If you need your certificate urgently, please contact support.
I cannot see the videos or programme content.
This is likely to be a network or connectivity issue. Try refreshing the page, changing your internet connection, using another device or browser, or trying again later.
If the problem persists, contact support.